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Privacy Policy

Last Updated: June 2026

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Introduction

Tenant Advocacy UK is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or engage with our services.

By using our website or contacting us, you agree to the collection and use of information in accordance with this Privacy Policy.

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Who We Are

Tenant Advocacy UK provides independent tenant advocacy, housing guidance and support services to residential tenants across England.

We assist tenants with housing-related concerns by providing information, guidance, complaint support, evidence preparation and advocacy services. Where authorised, we may communicate with landlords, letting agents, housing providers and other relevant organisations on a client's behalf.

Tenant Advocacy UK is the data controller responsible for the personal information you provide to us.

Registered with the Information Commissioner's Office (ICO): ZC178669

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Email: info@tenantadvocacy.co.uk

Website: www.tenantadvocacy.co.uk

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Information We Collect

We may collect and process the following information:

  • Your name.

  • Email address.

  • Telephone number.

  • Postal address (where provided).

  • Information relating to your housing circumstances.

  • Documents, photographs and evidence you voluntarily provide.

  • Details submitted through enquiry forms or booking systems.

  • Payment and transaction information where applicable.

  • Technical information such as IP address, browser type and website usage data.

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How We Use Your Information

We use your personal information to:

  • Respond to enquiries.

  • Deliver our advocacy and housing guidance services.

  • Manage appointments and bookings.

  • Prepare correspondence or documentation where instructed.

  • Liaise with landlords or housing providers where you have provided appropriate authority.

  • Process payments.

  • Improve our website and services.

  • Comply with legal and regulatory obligations.

 

We will only process your information where there is a lawful basis for doing so.

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Sharing Your Information

We do not sell your personal information.

Your information may be shared only where necessary, including with:

  • Landlords or housing providers where you have authorised us to act on your behalf.

  • Professional advisers or service providers supporting our business operations.

  • Payment processors.

  • Regulatory bodies or law enforcement where required by law.

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Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

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Data Retention

Personal information will only be retained for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations or to resolve disputes.

Information that is no longer required will be securely deleted or destroyed.

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Your Rights

Under UK data protection legislation, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate data.

  • Request deletion of your personal information where appropriate.

  • Restrict or object to certain processing activities.

  • Request transfer of your data where applicable.

  • Withdraw consent where processing is based on consent.

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Requests will be considered in accordance with applicable legislation.

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Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website usage.

You can manage cookie preferences through your browser settings.

Further information is available in our Cookie Policy where applicable.

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Third-Party Services

Our website may contain links to third-party websites or use third-party booking and payment services. We are not responsible for the privacy practices of external websites or providers.

Users should review the privacy policies of those services separately.

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Children’s Privacy

Our services are intended for individuals aged 18 years or over. We do not knowingly collect personal information from children.

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Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services or legal obligations. The latest version will always be published on our website.

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Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact Tenant Advocacy UK using the contact details published on our website.

If you remain dissatisfied with how your personal information has been handled, you may have the right to complain to the Information Commissioner’s Office (ICO).

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